Mark Hefter

Mark Hefter is an experienced professional in IT service delivery and management, currently serving as the Infrastructure Services Lead at Severn Trent since June 2014. In this role, Mark has overseen the end-to-end delivery of services within the IS Service Portfolio, achieved significant reductions in high-priority incidents, and ensured high availability service levels. Prior to this, Mark held the position of Head of Customer Services at Baker Tilly, where contributions included IT strategy implementation and team performance management, along with managing IT projects and change control. Mark began the career at RSM Tenon as IT Support Manager, leading a regional support team to assist over 3,000 staff members. Mark's educational background includes attending Becket RC School from 1982 to 1989.