Matt Taylor

Matt Taylor is a seasoned professional currently serving as a Customer Journey Specialist at Severn Trent, focusing on customer-centric improvements in the regulated water industry. Prior to this role, Matt held various positions at Wattbike, including Customer Experience Manager and Customer Experience Executive, where initiatives were developed to enhance global customer experiences and optimize operational efficiency. Previous experience includes a Design Engineering Internship at METRON Additive Engineering, where contributions were made to the design of high-performance cycling components, and customer service roles at Cycle Republic, providing expert support in the cycling retail sector. Matt holds a Bachelor of Engineering in Product Design and Manufacture from the University of Nottingham, complemented by a BTEC in Manufacturing Engineering from Nottingham College.