Irina Dumas

Irina Dumas has extensive experience in customer relations and management, currently serving as the Manager of Direction Expérience Clients at SFR Business since January 2019, where responsibilities include creating the Customer Experience Department and overseeing various teams related to customer satisfaction and support. Prior roles include Directrice du développement at WikiPME, focusing on strategic development for a digital community of entrepreneurs, and Responsable Mission Locale Accompagnement vers l’Emploi in New Caledonia, with a successful track record assisting youth employment. Additionally, Irina held management positions at CCA International, SFR, CCI Nouvelle-Calédonie, and 3M, demonstrating expertise in quality control, training, and product management. Irina holds a Master in Marketing Management from ESSEC and an engineering degree in materials from Sup Galilée.