Laurence Ardenni

Laurence ARDENNI has a substantial career in client relations and management, primarily with SFR Business since August 2004. Currently serving as Manager Relation Clients VIP B2B, Laurence oversees a team of 10, focusing on client engagement and coaching. Previous roles at SFR include advising VIP clients on personalized administrative and technical issues and managing a portfolio of major accounts such as SNCF and VINCI, where Laurence ensured the fulfillment of negotiated agreements and developed customer satisfaction strategies. Earlier experience includes roles in telemarketing and collections at Filaction and stock management at Carrefour, showcasing a well-rounded background in client relations and operational management.