Chris Lau

Chris Lau has a diverse work experience in various roles and companies. Chris started their current role as Operation Intelligence Lead at SGX in May 2021. Prior to that, they were a Business Intelligence Lead at DBS Bank from August 2017 to May 2021. Before joining DBS Bank, Chris worked as a Customer Care Manager at ANZ from May 2014 to August 2017. Chris also gained experience as a Customer Care Specialist Premier at HSBC from September 2013 to May 2014. Chris began their career as a Customer Service Executive at DBS Bank, where they worked from May 2008 to April 2013.

Chris Lau completed a Bachelor of Applied Science (B.A.Sc.) in Management Information Systems from University College Dublin in the years 2010-2012. Additionally, they obtained various certifications including Understanding Confluence from Udemy, Data Analytics for Managers from Singapore Management University, and Certified Scrum Product Owner® (CSPO®) from Scrum Alliance in 2022-2023. Chris also acquired certifications in Automation Specialist Levels 1 and 2 from Tricentis, Virtual Agent Advanced Topics and Fundamentals from ServiceNow, and Google certifications in Agile Project Management, Project Execution, Project Planning, Project Initiation, and Foundations of Project Management in 2021. Further certifications include Excel: Creating a Dashboard with Power Query, Managing a Customer Contact Center from LinkedIn, Lean Six Sigma Yellow Belt (ICYB) from Lean Methods Group, Tableau and Tableau Essential Training (2020.1) from Tableau Software, Learning QlikView, Journey Mapping: Case Study in Action, and Change Management Foundations from LinkedIn in 2020-2021.