Shake Shack
Nikita Richard is an accomplished digital product manager with extensive experience in product management and customer success across various industries. Currently serving as a Digital Product Manager at Shake Shack since March 2025, Nikita previously held the role of Senior Product Manager at Ordergroove, contributing to subscription services for prominent brands. Earlier experience includes product management at Spruce, which was acquired by Zillow in 2023, and as an Enterprise Customer Success Manager at CipherHealth, supporting hospitals in improving patient outcomes. Additional roles include Implementation Advisor at innRoad and Project Manager at OpenText. Nikita holds a Bachelor of Science degree from The University of Texas at Austin.
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