Gabriela Rodríguez Masullo

Gabriela Rodríguez Masullo has extensive experience in customer service and human resources, currently serving as Administrative and Human Resources at Shalion since November 2023. Previously at MANGO (January 2020 - December 2022), Gabriela monitored customer service SLAs and KPIs for various marketplaces, adjusted procedures, and resolved logistics issues. Prior roles include Customer Happiness Specialist at Parfois, where support was provided to N1 level teams, and Editor and Translator at Wikr Group, focusing on content for women, particularly in Latin America. Gabriela's educational background includes a degree in Translation and Interpretation from Universidad Central de Venezuela, complemented by various certifications and diplomas in international relations, foreign languages, and teaching.