Joann Khaw

Joann Khaw is an experienced Reservation Executive currently with Shangri-La Group since May 2023, having previously held a similar role at Sheraton Imperial Kuala Lumpur Hotel from November 2021 to May 2023. Throughout the career, Joann has demonstrated expertise in managing hotel bookings, maximizing revenue through effective sales techniques, and providing training to interns and reservation agents. Key responsibilities included overseeing group reservations, following up on tentative groups, and collaborating with the Front Desk to ensure full occupancy. Previous roles also encompassed retail cashier duties at MNS Mart and administrative support at Ken Prima Glass & Alum Acc. Sdn Bhd. Joann holds a Diploma in Hospitality Administration/Management from Berjaya University and completed secondary education with an SPM in the Account Stream.