Kah Fai Lee

Kah Fai Lee is an experienced hospitality professional with a Diploma in Hotel Management from Erican College. Currently serving as a Front Office Assistant at Shangri-La Group since April 2022, Kah Fai Lee utilizes internal software for managing reservations, check-ins, and check-outs, while also overseeing billing processes with guests. Previous experience includes roles as an Outlet Supervisor at Harriston Chocolate, where responsibilities included demand forecasting and employee training, and as a Welcome Desk Agent at W Kuala Lumpur, managing guest reservations and billing. Kah Fai Lee also held the position of Welcome Ambassador, coordinating various guest services and events.