Raja Illi Raja Azman

Raja Illi Raja Azman has extensive experience in customer service and quality assurance, currently serving as the Assistant Manager of Training, Quality Assurance and Knowledge Base Management at Shangri-La Group since June 2014. Responsibilities include driving governance on quality trends, overseeing knowledge base analysts, and planning new hire training to ensure successful transitions to independent Customer Service Executives. Previous roles also include Training and Quality Assurance Specialist, Operations Team Leader, and Customer Service Representative at Shangri-La Group, coupled with early experience as a Sales Assistant at RSH (Singapore) Pte Ltd and a Customer Service Representative at Scicom MSC Bhd. Raja Illi Raja Azman's foundational education was completed at SMK Cheras.