Keith st John Mosse

Keith St John Mosse is an experienced professional in customer experience management, currently serving as Training Manager for Global Consumer Experience at SharkNinja since June 2021. In this role, Keith is responsible for designing and reporting on the post-purchase experience, utilizing data analysis to provide insights to stakeholders. Previously, Keith held various positions at Burberry, including Customer Experience Trainer and Customer Service Manager, where a focus on strategic transformation and team development drove enhanced customer encounters. At Apple, Keith worked as a Genius Administrator and Customer Experience Coordinator, leading teams to meet and exceed customer demands. Additionally, experience as Guest Experience Manager at Oceania Cruises and Customer Service Manager at Princess Cruises contributed to a solid foundation in delivering exceptional service. Keith earned a Bachelor of Arts in Television and Radio Production from the University of Westminster.