David Webb

David Webb is an experienced professional in customer experience and operations, currently serving as the VP of Customer Experience at Fresha since September 2023. Prior roles include Head of Corporate Development at Flipdish, where David led a Corporate Development team and successfully executed two M&A transactions, and Director of Customer Experience at loveholidays, managing a large team and significantly improving net promoter scores. At CarTrawler, David served as VP of Customer Operations, implementing automation and AI technologies to enhance customer service efficiency. David began the career at SCA Packaging LTD and Thames Water, focusing on operational improvement and business change, and has a background in consulting with PwC UK on operational due diligence across various industries. David holds a BA (hons) in Communication Studies from the University of East London.