Kim Y. Jones

Kim Jones is a seasoned customer success professional with extensive experience in driving customer satisfaction and retention. Currently serving as Principal Customer Success Manager at SheerID since October 2021, Kim has been recognized with the FY2024 President's Club award for significant contributions to customer success. Previously, as a Senior Customer Success Manager at SheerID, Kim received the FY2023 Presidents Club award for exemplary performance. Prior roles include Senior Customer Success Manager at Luum by HealthEquity, where the company was acquired by HealthEquity, and various positions at Amazon, 10,000ft, PitchBook Data, Blue Nile, and the University of Washington, Bothell, showcasing a broad skill set in customer engagement, strategic leadership, and a commitment to excellence in customer experiences.