Klaus Fadiga

Klaus Fadiga is currently an Operations Support Specialist at Shelf Engine. Prior to that, they worked as a Universal Banker at U.S. Bank from August 2018 to July 2019.

During their time at U.S. Bank, Klaus increased service speed by 30% in number of transactions, and resolved customers issues to increase customer satisfaction by 30%. Klaus also fulfilled prioritization and redistribution of resources among the branch’s top-selling financial products to maximize the branch's sales performance, leading to sales goals exceeding by 25%, and new account openings by 15%.

Klaus’s experience in the banking industry has taught him the importance of speed and efficiency in transactions, as well as excellent customer service. These skills have helped him excel in their current role at Shelf Engine.

Klaus Fadiga has a Master of Science in IT and Administrative Management - Data Analytics from Central Washington University, a Bachelor of Business Administration in Finance and Financial Management Services from Central Washington University, and a Bachelor of Science in Accounting from Central Washington University. Klaus also has certification from LinkedIn in Product Management: Building a Product Roadmap, Efficient Time Management, Financial Modeling and Forecasting Financial Statements, Mergers & Acquisitions, Process Improvement Foundations, Managerial Economics, and How to Protect Business Profits in a Financial Downturn.