Shell Energy Australia
Breanna Nilsen is a seasoned professional in customer experience and sales transformation with extensive experience across various sectors. Currently serving as the General Manager of Customer Experience & Sales Transformation at Shell Energy Australia since June 2022, Nilsen leads initiatives in brand strategy, digital channels, and marketing to enhance customer engagement and drive growth. Previously, Nilsen held multiple leadership roles at ME Bank, focusing on customer experience and digital strategy, and at GE Capital, leading relationship marketing strategies. Nilsen's expertise also encompasses product marketing and strategy roles at BSkyB and Pioneer Electronics Australia. Nilsen holds a Master of Business in Advanced Marketing from Monash University and a Bachelor of Business in Marketing & HR from Swinburne University of Technology.
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Shell Energy Australia
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Shell Energy is Shell’s renewables and energy solutions business in Australia, helping its customers to decarbonise and reduce their environmental footprint. The company combines deep expertise, innovation and investment to lead the change, and energise tomorrow. Shell Energy delivers business energy solutions and innovation across a portfolio of electricity, gas, environmental products and energy productivity for commercial and industrial customers, while our residential energy retailing business Powershop, serves households and small business customers across Victoria, New South Wales, South Australia and South East Queensland. As the second largest electricity provider to commercial and industrial businesses in Australia, Shell Energy offers integrated solutions and market-leading customer satisfaction, built on industry expertise and personalised relationships. We’re helping to shape Australia’s renewable energy landscape by building a diverse and integrated portfolio which includes interests in solar, wind and battery energy storage systems. Our generation assets include the 120-megawatt Gangarri solar farm in Queensland, and 662 megawatts of gas-fired peaking power stations in Western Australia and Queensland, supporting the transition to renewables.