Breanna Nilsen

Breanna Nilsen is a seasoned professional in customer experience and sales transformation with extensive experience across various sectors. Currently serving as the General Manager of Customer Experience & Sales Transformation at Shell Energy Australia since June 2022, Nilsen leads initiatives in brand strategy, digital channels, and marketing to enhance customer engagement and drive growth. Previously, Nilsen held multiple leadership roles at ME Bank, focusing on customer experience and digital strategy, and at GE Capital, leading relationship marketing strategies. Nilsen's expertise also encompasses product marketing and strategy roles at BSkyB and Pioneer Electronics Australia. Nilsen holds a Master of Business in Advanced Marketing from Monash University and a Bachelor of Business in Marketing & HR from Swinburne University of Technology.