Shell Federal Credit Union
Jaida Switzer is a Technology Support Specialist and Technical Support Coordinator at Shell Federal Credit Union since November 2021, with prior experience as a Status Desk Technician at Texas Southern University's Office of Information Technology from September 2019 to October 2021, and as a Service Desk Analyst II at CareTech Solutions from November 2015 to May 2017. Jaida holds a Bachelor of Computer Science degree from Texas Southern University, completed in May 2021, and has also participated in HOPE Education Programs in 2015. Educational background includes attendance at Macomb Community College from 2013 to 2015 and a high school diploma from Wylie E. Groves High School, obtained in 2013. Key skills include receiving incoming calls for first-level support and remote troubleshooting of client computer issues.