Jailson Neves Gomes is an experienced IT professional currently serving as an IT Ops Engineer - Trader Support at Shell since January 2019, focusing on resolving operational issues and maintaining relationships with stakeholders. Prior to this role, Jailson worked as a Support Engineer at WORKSTREAMPEOPLE | ANYWHERE365, where expertise in Anywhere365 applications and Unified Contact Center solutions was developed. Jailson's earlier experiences at Shell included dedicated support and incident management roles, alongside IT support positions at Call2 and ABN AMRO Bank N.V., providing a solid foundation in IT support and telecom infrastructure. Jailson holds a degree from Inholland University of Applied Sciences, completed in 2009.
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