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Elaine Cheng is the current VP & CIO at Shentel. Prior to their current position, they served as the Chief Information Officer (CIO) for CFA Institute from March 2011 to March 2019. In this role, they were responsible for managing all aspects of information technology globally, including re-energizing the IT culture, rebuilding the department, and boosting staff morale. Under their leadership, the department garnered recognition by Computerworld as one of “100 Best Places to Work in IT” for 3 consecutive years.
In addition to their work at CFA Institute, Cheng also founded the “relationship management” function to build trust between IT and business. This effort raised internal satisfaction scores 21% in 2 years. Elaine also initiated a digital transformation to cloud-based digital platforms, modernizing business systems enterprise-wide and revolutionizing the customer experience. Cheng migrated the IT organization to an Agile methodology and DevOps, which elevated development cycles from 80% to 95% on-time delivery while significantly lowering cost per feature.
Elaine Cheng is a proven leader in the field of information technology, with a track record of success in building and managing IT departments, developing innovative products, and transforming organizational culture.
Elaine Cheng has a Master of Business Administration (MBA) from University of Rochester - Simon Business School and a Bachelor of Arts (B.A.) in Elaine'story from Vassar College. Elaine also has certification from the CFA Institute in Investment Fundamentals and certification from the PMI project management institute in PMP.
Elaine Cheng works with Edward H. McKay - EVP & COO, Derek C. Rieger - General Counsel, VP Legal & Corporate Secretary, and Matthew B. Estep - VP, Outside Plant Engineering & Construction. Elaine Cheng reports to Christopher E. French, President & CEO.