Catherine Stoneham

Catherine Stoneham has a diverse work experience spanning several industries. Catherine'smost recent role is as a Customer Training and Success Specialist at Sherpa UK, starting in January 2022. Prior to this, they worked at We Are Digital Training from April 2020 to August 2021 as a Contact Center Team Lead, providing training and support for individuals to access essential services online.

From September 2018 to March 2020, Catherine served as a Customer Service Manager at BoilerJuice, overseeing a team of 25 and ensuring smooth operations from 8 am to 10 pm. Catherine also worked at BGL Group from January 2015 to September 2018, initially as a Business Skills Trainer, then as an Operations Trainer and Customer Experience Coach. In these roles, they designed and delivered training programs, assessed training needs, and coached individuals and teams to improve performance.

Before that, Catherine held roles at Move with Us as a Customer Service Manager from March 2014 to November 2014 and as a Connections Team Leader from August 2005 to March 2014. Catherine'searlier experience includes working as a Multinational Sales Executive at UUNET from February 2000 to February 2004, where they facilitated international sales of internet services, and as a Software Support Analyst at Capita Education Services from November 1998 to February 2000.

Overall, Catherine Stoneham has demonstrated expertise in customer service, training, coaching, and team management throughout their career.

Catherine Stoneham received their education from two institutions. From 1988 to 1994, they attended ST Ivo School, but no specific degree or field of study information is available for this period. Later, from 1994 to 1997, Catherine pursued a Bachelor of Arts degree in Geography and Economic and Social History from the University of Leicester. There is no information regarding any additional certifications obtained.