John E. is an experienced Service Delivery Manager currently at SHI International Corp., where responsibilities include establishing benchmarks for team productivity and service quality since July 2018. Previously, John served as the Global Service Desk Operations Manager at Applied Materials/Tech Mahindra, earning the 2015 EISS Manager of the Year Award for Customer Service and Operations Excellence. John has a robust background in data center management and technical support, with earlier roles including Data Center Site Manager at Waste Management Inc./Pomeroy IT Solutions and Supervisor of Desktop Services and Help Desk Support at VarTec Telecom. Academic credentials include Project Management Essentials Certification from the Management and Strategy Institute and an honorable discharge from the United States Navy.
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