Donna Boucher

Donna Boucher has extensive experience in healthcare operations and training, currently serving as Quality Assurance/Operations Manager, Translation Service Coordinator, and Trainer at Shields Health Care Group since April 1989. Key responsibilities include designing and implementing training modules, assessing staff performance, and overseeing the Training Customer Care Program, while also managing daily call center operations. Prior to this role, Donna worked at Borg Warner Automotive as a Human Resource Administrator in a union environment and spent over a decade as an Architectural Draftsman and Designer at Peckhams Kitchens & General Contracting Co. Educational qualifications include studies at Bristol Community College, Stonehill College, and Illinois State University.