Erin O'Connell

Erin O'Connell, MHA, CPhT, serves as the Manager of Patient Services at Shields Health Solutions, overseeing a team of 13+ specialty pharmacy liaisons and focusing on optimizing patient care and team development. Erin has a strong background in healthcare management and operations, demonstrated through previous roles as Team Lead/Office Manager and Advanced Clinical Associate at GoHealth Urgent Care, where responsibilities included managing multiple center operations, ensuring compliance, and enhancing patient satisfaction. Prior experience also encompasses roles as a Medical Assistant at PM Pediatrics and South Shore Cosmetic Surgeons, and Surgical Assistant at ER-DOX Urgent Care, with a foundational background in pharmacy as a Pharmacy Technician at RITE AID. Educational achievements include a Master of Health Administration from Stony Brook University and a Bachelor of Science in Science, Technology and Society from Farmingdale State College.