Maurice Reid

Maurice Reid is an experienced professional in patient services and operations management, currently serving as the Sr. Manager of Patient Services at Shields Health Solutions since February 2023, providing strategic oversight for NYU Langone clinics. Previously, Maurice managed day-to-day pharmacy liaison operations, achieving notable increases in medication adherence and patient satisfaction scores at NYU Langone. With a background that includes roles such as Customer Operations Manager at Capsule and Emerging Store Manager at Walgreens, Maurice has demonstrated expertise in team leadership, operational strategy, and regulatory compliance. Maurice's career began in the retail sector, with positions focused on asset protection and customer service at Sears Holdings Corporation and American Eagle Outfitters. Maurice holds dual Bachelor of Applied Science degrees in Biology from CUNY Medgar Evers College and Brooklyn College.