Shift
Lucia Finlay is an accomplished Business Analyst currently employed at Shift since July 2023, focusing on process optimisation. Prior to this role, Lucia spent several years at Westpac New Zealand from December 2016 to June 2023, where multiple positions included Capability and Optimisation Analyst, Onboarding Specialist, Relationship Consultant, and Multi-Channel Specialist. Throughout this tenure, Lucia specialized in client services within Institutional and Business Banking, demonstrating a strong background in customer support and process improvement.