Codie Hendrickson is an experienced professional with a robust background in customer service management, currently serving as the Director of Customer Service at Shift4 since April 2014. In this role, Codie provides direction and feedback to enhance team performance and optimize call center SLAs, while also analyzing key performance indicators to ensure a positive customer experience. Previous positions held at Shift4 include Director of Special Projects and Senior Manager of Merchant Relations, along with experience as a Supervisor and Technical Support Representative. Prior to Shift4, Codie worked at Best Buy from September 2011 to April 2014 as a Mobile Sales Lead. Codie is also pursuing a Bachelor's degree in Business Administration and Management from Commonwealth University-Bloomsburg, expected to complete in December 2023.
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