Malav Shah is an experienced Customer Success Manager currently employed at ShiftCare since May 2025, with a strong background in customer lifecycle support, account management, and product training. Prior to this, Malav worked as a Customer Success Executive at Hnry from November 2022 to March 2025, where responsibilities included customer onboarding, engagement, and retention strategies. Malav's professional journey includes roles as a Customer Solutions Specialist at Probe CX and various positions in customer service and administration at Woolworth Limited and VetSupply Ltd, as well as serving as a Relationship Manager at Axis Securities Limited, where performance was recognized with awards and promotions. Malav holds a Master’s degree in Finance from the University of Technology Sydney and an additional Master’s degree in Business/Commerce from Mithibai College of Arts.
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