Andriel Miles

Andriel Miles has extensive experience in management and customer service, currently serving as a Senior Manager for Quality Assurance at ShiftMed since September 2021. Prior roles at ShiftMed included Care Center Manager and Call Center Team Lead, where responsibilities encompassed team development, performance management, and operational improvements. Previous experience includes supervisory positions at Inktel Contact Center Solutions and Concentrix, as well as a Team Lead role at TTEC, focusing on training, coaching, and achieving performance targets. Miles began a career in customer service as a CSR at Concentrix in 2017, demonstrating strong troubleshooting skills for Apple products. Educational background includes attendance at Redan High School from 2007 to 2011.