Shine Early Learning
Stephanie C. is an experienced professional in child care services and technical support, currently serving as a Help Desk Coach and Technical Support Coordinator at Shine Early Learning since May 2023, focusing on the Indiana-Licensing and Education Access Depot (I-LEAD) and Indiana Learning Paths (ILP). Previously, at Early Learning Indiana from March 2020 to May 2023, Stephanie completed over 20,900 tickets in Zendesk, provided client support, and acted as a Subject Matter Expert for technical issues, assisting with over 10,000 technical support inquiries. Prior experience includes roles as a PT Data Analyst, Phone Room Supervisor, and Information and Referral Navigator at Connect2Help from March 2013 to March 2020, plus a Customer Service Representative position at CVS Caremark Corporation. Stephanie holds a Bachelor’s degree in General Studies from the University of Indianapolis, earned in 2012.
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Shine Early Learning
Our mission is to focus early learning on what matters most - inside classrooms, in partnership with families, and across organizations - to close the achievement gap. All of the Shine Early Learning tools and approaches were developed, implemented, and refined at Acelero Learning, a high-performing Head Start and Early Head Start program serving more than 4,400 children across the nation. Through the integrated implementation of these tools, Acelero Learning has produced some of the largest child outcome gains ever recorded at an individual Head Start program. Acelero Learning's latest evaluation data shows children served for two years making twice the gain of average Head Start program, as compared to the 2009 FACES data. Shine Early Learning is committed to proving that every child can succeed at the highest levels – and that high-impact, proven approaches can help early childhood programs across the country truly make the difference in a child's life. Shine Early Learning offers dedicated resources, high-impact tools, and our new Shine Insight data system to help Head Start and early education programs reach their own ambitious goals.