Shine Early Learning
Stephanie C. is an experienced professional in child care services and technical support, currently serving as a Help Desk Coach and Technical Support Coordinator at Shine Early Learning since May 2023, focusing on the Indiana-Licensing and Education Access Depot (I-LEAD) and Indiana Learning Paths (ILP). Previously, at Early Learning Indiana from March 2020 to May 2023, Stephanie completed over 20,900 tickets in Zendesk, provided client support, and acted as a Subject Matter Expert for technical issues, assisting with over 10,000 technical support inquiries. Prior experience includes roles as a PT Data Analyst, Phone Room Supervisor, and Information and Referral Navigator at Connect2Help from March 2013 to March 2020, plus a Customer Service Representative position at CVS Caremark Corporation. Stephanie holds a Bachelor’s degree in General Studies from the University of Indianapolis, earned in 2012.
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