Alissa Williams

Alissa Williams is an accomplished professional with extensive experience in coaching and client solutions. Currently serving as an Assistant Coach at Steel City Aquatics since November 2024, Alissa promotes values of grit, service, passion, integrity, and growth. Alissa has been with ShipHero since March 2022 as a Senior Solutions Specialist, focusing on onboarding implementation for eCommerce warehouse management systems, leading a team dedicated to customer growth. Previous roles include Onboarding Solutions Specialist at ShipMonk and various managerial positions at Justus Home and Garden True Value, where Alissa contributed to client success and account management. Early career experience includes an Education Intern role at Harpers Ferry National Historical Park and a Graduate Assistant position at Shippensburg University, where Alissa earned a Master of Arts in Applied History. Alissa holds a high school diploma from Abington Heights High School.