Craig Titherington currently serves as the Head of Customer Experience at Shippit since August 2023, bringing extensive experience in customer operations and service management. Previously, Craig worked at SiteMinder from December 2014 to August 2023 in various leadership roles, including Director of Customer and Transformation Operations and Global Manager of Customer Operations. Prior to that, Craig held senior management positions at the NSW Department of Education and Communities, focusing on service support and management processes that impacted over a million students and 180,000 staff. Craig's career includes various roles at TAFE NSW - Western Sydney Institute and IT support positions at IHUG and Ozemail. Education includes certifications from Blue Mountains College and Siebel London, along with a CCNA degree.
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