Nadir Alam

Nadir Alam has extensive experience in operational management and customer service, currently serving as Director at Shiprocket since August 2020, previously holding roles as Associate Director and Senior Manager. At Shiprocket, responsibilities include inside sales, client onboarding, and SaaS renewals. Prior to this, Nadir worked at DishTV as Manager of the Customer Contact Center, overseeing end-to-end operations and service delivery from January 2018 to August 2020. Additional roles include Customer Service Manager at Videocon Consumer Durables and Senior Operations Manager at Firstsource, focusing on contact center operations, performance management, and process optimization. Nadir began the career at Vodafone as Team Lead, managing multiple campaigns. Nadir holds a degree in Business/Commerce from Delhi University.