Sakshi Belwal

Sakshi Belwal is a seasoned professional in operations and customer service, currently serving as a Senior Specialist in operations at Shiprocket since April 2023, where responsibilities include addressing B2B merchant inquiries and managing daily client account operations. Prior experience includes roles as an Escalation Specialist at Pickrr, where management of escalations and client relationships was crucial, and as a Senior Advisor at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED, assisting clients with onboarding and payment queries. Educational background encompasses a B.Com honors degree and an MBA in Marketing and Finance, both obtained from IMS Unison University. Early career experiences include marketing internships at Aditya Birla Fashion and Retail Ltd - Pantaloons and Ray-Ban, in addition to being a Campus Ambassador for Livon Marico Pvt Ltd.