Vani Ahuja is an experienced customer support professional with a strong background in managing customer relations across various industries. Currently serving as a Customer Support Manager at Shiprocket since December 2019, Vani specializes in handling social media escalations. Prior to this role, Vani worked as a Customer Relation Manager at Naaptol Online Shopping Pvt. Ltd from 2013 to December 2019, focusing on replacements, refunds, turnaround time, and social media issues. Vani's earlier experience includes a position in customer relations at Homeshop18 and handling major accounts at Gati Ltd. Vani holds a Bachelor of Commerce degree in Business Administration and Management from Vivekanand School.
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