Reynaldo Agaid II

Reynaldo Agaid II has a diverse range of work experience in the field of information technology. Reynaldo began their career as a Technology Support Specialist at InterContinental Hotels Group, where they were responsible for Windows Active Directory administration and MS Exchange administration. After that, they worked at Energizer Singapore Pte Ltd as a Technical Service Administrator, handling Active Directory maintenance and server administration.

Following this, Agaid joined Kyocera Mita Pte Ltd as a System Administrator, where they implemented network printing and scanning solutions, troubleshooted LAN issues, and provided technical support to customers. Reynaldo then worked at Inok Systems Pte Ltd as a Systems Engineer, participating in presales activities and implementing various ITSM and inventory asset management solutions for clients.

Agaid's next role was at Cloudstaff, where they served as a Senior Systems Administrator. Reynaldo managed the Cloudstaff Technology department and implemented several projects, including a technical support ticketing system and asset management system. Reynaldo also provided technical support to Cloudstaff clients, gaining expertise in ITSM software, monitoring software, backup software, and various operating systems.

After that, Agaid joined TELUS International Philippines as a Problem Management Specialist, where they managed the ITIL Problem Management process and prepared incident reports. Reynaldo collaborated with senior leaders and technical experts to identify root causes and implement workarounds and known error solutions.

Agaid then worked at Cognizant as a System Engineer/Migration Engineer, followed by a role at The TNS Group as a Client Service Desk member. Reynaldo joined Technology For Accountants as a Senior Centralized Services and Technology Alignment Engineer, responsible for ensuring technological alignment and centralized services.

Agaid's most recent work experience is at ShipServ, where they currently serve as a Process & Security Compliance Engineer.

Reynaldo Agaid II's education history includes a Bachelor of Science degree in Computer Engineering from AMA Computer University, which was obtained in 2002. In addition to their degree, they have obtained several certifications, including CompTIA Security+, Microsoft Security Compliance and Identity Fundamentals, Microsoft 365 Fundamentals Certified, Microsoft Certified Azure Fundamentals, VMware Certified Associate - Data Center Virtualization, ITILv3, Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Linux +, Trend Micro Certified Security Expert, Apple Certified Help Desk Specialist, and Microsoft Certified Systems Administrator - Messaging. The specific months and years of obtaining some certifications are provided, while the months and years for others are not available.