Nestor Vazquez

Nestor Vazquez has a diverse work experience in various roles and industries. Nestor started their career as a Local Music Director at KTSW-FM 89.9, where they were responsible for bringing in new local music to the station's library. Nestor also managed a team and delegated tasks to promote local music in the market. Nestor then interned at SXSW, where they assisted with administrative and research tasks related to SXSWfm radio. Nestor'sresponsibilities included organizing music libraries, researching artists, handling social media content, and updating web pages.

Nestor's career then transitioned to the tech industry, starting with a role as a User Success Specialist at ShipStation. In this role, they supported users by addressing their inquiries and troubleshooting software issues. Nestor demonstrated effective troubleshooting skills and maintained positive interactions with users. Nestor later became a Major Accounts Support Specialist, specifically assigned to enterprise-level customers. Nestor'sresponsibilities included responding to tickets, chats, and calls, and providing workflow enhancement solutions.

Nestor's career progression continued with a role as a User Success Team Lead at ShipStation, where they co-managed a team of 16 Enterprise Support agents. Nestor efficiently resolved user issues through triaging tickets, maintaining high user interaction, and initiating appropriate escalations. Most recently, they held the position of Associate Quality Assurance Engineer at ShipStation, contributing to the quality assurance processes.

Overall, Nestor Vazquez has developed a strong skill set in customer support, team management, troubleshooting, and maintaining positive user interactions.

Nestor Vazquez obtained their Bachelor's Degree in Mass Communications/Electronic Media from Texas State University, where they studied from 2014 to 2017. In addition to their formal education, they have also obtained certifications in "Confronting Bias: Thriving Across Our Differences" from LinkedIn in April 2021, and "Responsive Web Design" from freeCodeCamp in February 2021.