Carina Polyakov is an experienced professional in customer experience and insights strategy, currently serving as the Director of Insights & Experience Strategy at Shipt. Prior to this role, Carina was the Head of Customer Experience at SENREVE and held the position of SMB Customer Experience Manager at KeepTruckin. Carina also served as the Principal for Customer Experience Strategy at Macy's, demonstrating a strong background in enhancing customer engagement and satisfaction across various sectors.
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