Jess Brown

Jess Brown is a seasoned communications professional with extensive experience in operational communications and content strategy. Currently serving as Senior Director of Operational Communications at Shipt since November 2021, Jess leads a team of 20 in crafting go-to-market communication strategies for over 300,000 independent contractors and overseeing educational initiatives for onboarding and continuous learning. Previous roles include Content Director at Big Communications, where Jess managed content and strategy for Valvoline Inc., and Senior Account Supervisor at True Speed Communication, focusing on motorsports public relations and digital marketing for top racing teams. Jess's background also features significant media relations and communication strategy development for major brands like Anheuser-Busch InBev and Texas Motor Speedway. Jess holds a B.A. in Mass Communication/Media Studies from the University of Alabama at Birmingham and is furthering professional development through the Stagen Leadership Academy.