Steven Casarez

Steven Casarez is an accomplished leader in customer success and operations, currently serving as Director of Partner Success at Shipt since May 2022. Previously, Steven held key positions at Klarna as Head of Customer Success for the West region, where significant partnerships were secured with major brands like Uber and Apple. At Rakuten, Steven directed a team focused on enhancing the success of 9,000 global enterprise merchants and played a crucial role in developing a curbside pickup strategy during the pandemic. Earlier experiences include driving client success at Postmates, overseeing operations at Empyr, and contributing to the growth of SweetLabs from inception to significant revenue. Steven is a Babson College graduate with a BS in Business Administration and has further education from Stanford University.