Catalina Torres

Technical Support Agent at Shopblocks

Catalina Torres has four years of work experience. In 2022, they worked as a Technical Support Agent for Shopblocks. From 2019 to present, they have been working as a Customer Support Specialist - 1st Line Helpdesk for Red Link S.A. in Puerto Madero, Argentina. Her duties include providing customer support via telephone and email within a help desk for all banks that operate with the company, reporting general falls or micro-cuts, and managing internal databases. Additionally, they have been an Administrator for Prenboc S.R.L. since 2019. From 2017 to 2019, they worked as a Store Assistant for Lenceria Maria Paula in Ramos mejia, Argentina. Her duties included motivating sales teams, creating business and sales strategies, merchandising, scheduling, developing promotional material, training new staff, money management, excellent customer service and customer complaint service.

Catalina Torres began their educational journey in 2011 when they attended Escuela argentina del oeste and obtained a Bachelor's degree in Social Sciences in 2016. In 2021, they enrolled in Coderhouse to pursue a Full stack developer degree in Web Page, Digital/Multimedia and Information Resources Design, which they are expected to complete in 2022.

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Timeline

  • Technical Support Agent

    February, 2022 - present