Ciro Sobral is a Senior Product Manager specializing in User Experience at Shopee, with a focus on chatbot operations across Brazil and Argentina. Ciro has extensive experience leading the transition to a more robust chatbot model and implementing data annotation routines to enhance data science performance. Prior roles include positions as a Customer Success Analyst at Digesto, where Ciro managed a diverse B2B customer portfolio, and as a Learning and Development Analyst at Concentrix, involved in onboarding and training for Spotify's customer support. Ciro's earlier experiences include functional consultancy at SAP, pre-sales consultancy at hcmx, and various support roles in system administration and customer service. Additionally, Ciro is pursuing an MBA in Project Management at FIA Business School and holds various degrees in International Relations and Business.
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