Shopee
Johanna Paula Alfonso is a seasoned professional with extensive experience in operations, customer protection, and training within the e-commerce and digital transaction sectors. Currently serving as a Senior Analyst for Shopee since July 2021, Johanna is responsible for conducting training sessions and managing Standard Operating Procedures (SOPs) focused on fraud support. Prior to Shopee, Johanna worked at Remitly as a Customer Protection Associate, overseeing fraud screening and compliance workflows. Johanna's earlier roles include supervising the Account Security Group at Transfast, where investigative skills were applied to resolve fraudulent transactions, and designing training programs for customer service teams. Additional experience includes customer support roles at Nomorerack, VXI Global Solutions, APAC Customer Service, and Advanced Contact Solutions. Johanna holds a Bachelor of Science in Business Administration from the Philippine School of Business Administration.
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Shopee
184 followers
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee originally began as a marketplace, offering consumer-to-consumer (C2C) transactions. It has since transitioned to a hybrid business model that caters to both C2C and business-to-consumer (B2C) transactions. Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE. Shopee believes in the transformative power of technology, and strives to connect buyers and sellers within one community defined by three key attributes – Simple, Happy, and Together. Shopee is consistently ranked the top app in the Shopping category in Southeast Asia in terms of monthly active users, total time in app. In Brazil, Shopee ranked first in the Shopping category by downloads and total time spent in app, and second by average monthly active users, in 2021. Shopee was also the most downloaded app globally in the Shopping category in 2021*. Shopee was also the top e-commerce brand in YouGov’s “Best Global Brands 2021” and ranked sixth overall.