Heloise Oliveira is a seasoned professional with extensive experience in systems analysis, customer experience research, and project management. Currently a Systems Analyst at Shopify since November 2020, Heloise has also served as a Customer Experience Researcher and Jr Support Advisor. Prior experience includes roles as a Project Administrator at Platinum Pro-Claim Restoration, where Heloise coordinated over 15 projects, and as a Program Coordinator at Porto Digital, managing capacity-building programs for the technology sector that impacted thousands of employees. Earlier career highlights include positions as a Lead Game Designer and UX Researcher at Yellow Jam and as a Game Designer and User Experience Researcher at Jynx Playware. Heloise holds multiple degrees, including a post-graduate specialization in Software Engineering and Interaction Design from CESAR School, and a Bachelor's degree in Communication from Universidade Federal de Pernambuco.
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