Marcela Ganem

Marcela Ganem is an accomplished professional with extensive experience in customer success, business development, and account management across various sectors. Currently serving as a Senior Merchant Success Manager for Key Accounts at Shopify since May 2022, Marcela previously held the position of Enterprise Customer Success Manager at Zenput, where responsibilities included managing the strategic relationship with Restaurant Brands International. Prior roles include Commercial & Sales Manager for Latin America & US Hispanics at KAYAK, and Customer Success Director at EveryMundo LLC, where Marcela led software implementation projects for major airlines. Additional experience encompasses roles at Sabre Airline Solutions, Florida International University, the United Nations, and Soriana, complemented by advanced degrees in International Business and Latin American Studies.