Mila Catello is a seasoned professional in customer success and account management, currently serving as a Senior Customer Success Manager at Shopify since September 2025. With a strong background that includes positions as Account Manager and Ecommerce Manager at Safavieh from February 2019 to September 2025, and experience as a Founder in Residence at Vento in early 2024, Mila has demonstrated expertise in digital marketing, project management, and strategic partnerships. Previous roles include Digital Marketing Consultant at Google and Marketing Expert at Meta, where engagement with small and medium-sized businesses was key, alongside a foundational experience as Junior Project Manager at Wind Tre. Mila holds an Advanced Certificate in Management Practice from Ulster University, a Master's degree in Management from Luiss Guido Carli University, and a Bachelor of Business Administration from Università degli Studi di Napoli Federico II.
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