Rob S. has extensive experience in incident response, project management, and client services across various industries. Currently serving as the Manager of Incident Response and Financial Complaints at Shopify since March 2021, Rob has previously held roles such as Senior Support Specialist and Support Advisor. Prior experience includes Project Manager at Intraligi Construction Management Corporation and Project Coordinator at The Career Foundation, where Rob developed the "Empowering Abilities Program" to assist differently-abled individuals in securing employment. In earlier positions at Ceridian Canada, Rob excelled as Account Manager, Account Support Representative, and Case Manager, focusing on enhancing client experiences and operational efficiency. Additional roles include Supervisor at Starbucks, Project Coordinator at DST Output Ltd., and Assistant Manager at Sheraton Hotels & Resorts. Rob holds a Bachelor's degree in Political Science from Western University and multiple certifications in data analytics, web development, and JavaScript from Juno College of Technology.
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