Woon Lan Ang is a seasoned professional with extensive experience in customer success and account management across various roles and companies. Currently serving as a Senior Merchant Success Manager for Large Accounts at Shopify since September 2021, Woon Lan Ang previously held positions such as Customer Success Lead at Appier, where leadership of a team overseeing South-East Asia's business contributed to a significant increase in annual contract value. Other roles include Customer Success Manager at Wanted and Managed Services Consultant at Sprinklr, where Woon Lan Ang worked with major clients like Microsoft and McDonald's to optimize platform use and drive customer satisfaction. Earlier experience includes serving as Senior Account Manager and Account Manager at Hashmeta Pte Ltd, focusing on digital and social media marketing. Woon Lan Ang holds a Bachelor’s degree in Business/Commerce from the University of London.
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