Vadim Bychkov

Vadim Bychkov is an experienced professional with a strong background in product management and business process analysis. Currently serving as a Product Manager at Shopping Live since April 2015, Vadim achieved a 45% reduction in "time to market" and successfully launched the "Easy Return" product, which decreased average customer return turnover by 13%. Additionally, Vadim automated order workflows, leading to substantial monthly operational cost savings. Previously, Vadim worked as a Business Process Analyst, focusing on optimizing logistics and customer service processes, and as the Head of Service Desk at MAYKOR, where Vadim implemented ITSM principles and migrated to BMC Remedy Service Desk. Vadim holds a Master's degree in Mathematics and Information Technology from Moscow Pedagogical State University.