Liliane Joaquim

Liliane Joaquim has over a decade of experience in customer service and training, currently serving as Chargée de Formation et Qualité at showroomprive.com since June 2015. Responsibilities include designing training tools, analyzing and ensuring quality for customer service representatives, tracking performance indicators, and implementing corrective action plans. Notable accomplishments include the establishment of e-learning training programs and recognition as a laureate in the Best Customer Service Awards for 2020 and 2021. Previously, Liliane held positions as Chargée de Clientèle at showroomprive.com, where customer requests were managed for the Portuguese market, and as Conseillère en Formation at ECF, overseeing client interactions and administrative duties. Liliane also worked briefly as a journalist for Jornal do Centro. Educational background includes a Master 1 degree in Social Communication from ESEV.