Nik Ritchie is a skilled Customer Care Specialist at Shure Incorporated, adept at troubleshooting technical issues in English and Spanish, while providing valuable customer feedback to internal teams. Prior experience includes roles as Facility and Operations Specialist at Superior Street Center for the Arts, Audio/Visual Technician at The Chicago Cultural Center, and extensive freelance work in music production and performance. Ritchie also contributes to education as an online instructor at Full Sail University, where course development and instruction in music production are key responsibilities. Ritchie's diverse background in customer service, audio engineering, and music education is supported by a Bachelor of Arts in Music from the University of Central Florida.
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