Durga Pokala is currently a Salesforce Support Specialist II at Shutterfly, where responsibilities include reengineering legacy field operations logistics applications for over 14,000 users, enhancing operational efficiency significantly. Prior experience includes serving as a Sales Operations Coordinator at Lower, where the implementation of Salesforce Knowledge and a self-service kiosk led to a 60% reduction in internal ticket volume for more than 550 users. At West Shore Home, as a Business Systems Support Specialist, Durga consolidated numerous reports into streamlined dashboards and managed data migration during a company acquisition. Earlier experience as a Junior Salesforce Administrator at OneAlgorithm involved creating a custom application and automating business processes. Education includes ongoing studies at Columbus State Community College and previous coursework toward a Bachelor of Science in Computer Science at Miami University.
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